.support-root{--chat-bg:#10161f;--chat-border:#303d4b;--chat-text:#e2e8ef;--chat-muted:#9eafc3;--chat-gold:#e0bb6a;color:var(--chat-text);font:14px/1.5 Arial,sans-serif;text-align:left}.support-root *{box-sizing:border-box}.support-root [hidden]{display:none!important}
.support-root :is(button,input,select,textarea){font:inherit}.support-root button,.support-root .support-small-button{border:1px solid var(--chat-border);border-radius:7px;background:#202b39;color:var(--chat-text);padding:8px 12px;min-height:38px;cursor:pointer;line-height:1.4}
.support-root :is(input:not([type=checkbox]),select,textarea){background:#0b1119;color:var(--chat-text);border:1px solid #3a495c;border-radius:6px;padding:9px 11px;max-width:100%;min-width:0}.support-root :is(button,a,input,select,textarea):focus-visible{outline:2px solid var(--chat-gold);outline-offset:2px}.support-root input[type=checkbox]{accent-color:var(--chat-gold)}
.support-root .support-launcher{position:fixed;right:22px;bottom:22px;background:var(--chat-gold);color:#161b22;border-color:var(--chat-gold);box-shadow:0 5px 24px #0006;border-radius:24px;font-weight:bold;padding:12px 19px;z-index:1000}.support-launcher [data-unread]{background:#8b2436;color:white;border-radius:12px;padding:2px 7px;margin-left:6px;font-size:11px}
.support-window{position:fixed;right:22px;bottom:82px;width:min(410px,calc(100vw - 28px));height:min(660px,calc(100dvh - 108px));background:var(--chat-bg);border:1px solid var(--chat-border);border-radius:14px;box-shadow:0 10px 60px #0009;z-index:1001;display:flex;flex-direction:column;overflow:hidden}
.support-widget-header{display:flex;justify-content:space-between;align-items:center;padding:12px 16px;border-bottom:1px solid var(--chat-border)}.support-widget-header button{font-size:22px;padding:0 10px}.support-conversation{display:flex;flex-direction:column;min-width:0;min-height:0;flex:1;background:var(--chat-bg);overflow:hidden}
.support-thread-heading{padding:14px 16px 4px;display:flex;gap:10px;justify-content:space-between;align-items:center}.support-thread-heading strong{font-size:15px}.support-thread-heading span{color:var(--chat-muted);font-size:12px}.support-info{font-size:12px;color:var(--chat-muted);padding:4px 16px 10px;margin:0}
.support-messages{overflow-y:auto;overscroll-behavior:contain;flex:1;padding:16px;min-height:100px;scrollbar-width:thin;scrollbar-color:#4a5b70 #10161f}
.support-message{margin:0 34px 12px 0;padding:10px 12px;border:1px solid #334155;border-radius:10px;background:#1c2837;overflow-wrap:anywhere;white-space:pre-wrap}.support-message.mine{margin:0 0 12px 34px;background:#2b2b20;border-color:#615639}.support-message.internal{border-style:dashed;background:#302635}.support-message.system{margin:12px 0;background:transparent;border:0;text-align:center;color:var(--chat-muted);font-size:12px;padding:4px}.support-message header{font-size:11px;color:#b4c4d7;margin-bottom:5px;display:flex;justify-content:space-between;gap:8px}.support-message p{margin:0;color:inherit;font-size:14px;line-height:1.5}.support-message a{display:block;margin-top:8px;color:var(--chat-gold)}.support-message img{width:100%;max-height:240px;object-fit:contain;border-radius:5px}
.support-empty{color:var(--chat-muted);text-align:center;padding:24px 12px;font-size:13px}.support-receipt{margin:0;padding:4px 16px;min-height:26px;font-size:12px;color:var(--chat-muted)}
.support-compose{margin:0;padding:12px 16px;border-top:1px solid var(--chat-border);background:#121b27}.support-compose textarea{width:100%;display:block;resize:vertical;min-height:64px;max-height:160px}.support-compose-actions{display:flex;align-items:center;gap:8px;margin-top:8px}.support-compose-actions [data-send]{margin-left:auto;background:var(--chat-gold);color:#161b22;font-weight:bold;border-color:var(--chat-gold)}.support-compose-actions [data-file-name]{font-size:10px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:110px}.support-attach{position:relative;overflow:hidden;border:1px solid var(--chat-border);border-radius:6px;padding:8px 10px;cursor:pointer;font-size:12px;margin:0}.support-attach input{position:absolute;inset:0;opacity:0;width:100%;cursor:pointer}.support-attach:focus-within{outline:2px solid var(--chat-gold)}.support-compose small{font-size:10px;color:var(--chat-muted)}
.support-topic{display:flex;align-items:center;gap:10px;font-size:12px;margin-bottom:8px}.support-topic select{flex:1;padding:5px 8px}.support-note{display:flex;align-items:center;gap:8px;margin-bottom:9px;font-size:12px}.support-error{margin:5px 16px;padding:8px 10px;color:#ffb6bf;background:#3b202b;border-radius:5px;font-size:12px}.support-guest{padding:20px}.support-guest a{color:var(--chat-gold)}.support-sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}
.control-shell .main-content.support-admin{max-width:1500px}.support-inbox{border:1px solid var(--chat-border);border-radius:12px;overflow:hidden}.support-toolbar{display:flex;align-items:center;flex-wrap:wrap;gap:18px;padding:14px 18px;background:#172130;border-bottom:1px solid var(--chat-border);font-size:12px}.support-toolbar label{display:flex;gap:7px;align-items:center;margin:0}.support-toolbar [data-inbox-count]{margin-left:auto;color:var(--chat-gold)}.support-toolbar [data-connection]{color:var(--chat-muted)}
.support-workspace{display:grid;grid-template-columns:280px minmax(0,1fr);height:690px;max-height:calc(100dvh - 220px);min-height:480px}.support-queue{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--chat-border);background:#0e151f}.support-queue form{display:grid;grid-template-columns:1fr auto;padding:12px;gap:8px;border-bottom:1px solid var(--chat-border)}.support-queue input{grid-column:1/-1;width:100%}.support-thread-list{overflow:auto;flex:1}.support-root .support-thread{display:block;width:100%;border:0;border-bottom:1px solid #273344;background:transparent;border-radius:0;text-align:left;padding:14px}.support-thread strong,.support-thread small{display:block;overflow-wrap:anywhere}.support-thread small{color:var(--chat-muted);margin-top:4px;font-size:11px}.support-thread[aria-current]{background:#28303a!important;box-shadow:inset 3px 0 var(--chat-gold)}
.support-staff-tools{display:flex;gap:7px;flex-wrap:wrap;align-items:center;padding:8px 16px;border-bottom:1px solid var(--chat-border);font-size:11px}.support-staff-tools label{display:flex;align-items:center;gap:5px;margin:0}.support-staff-tools select{padding:5px;max-width:140px}.support-staff-tools button,.support-staff-tools a{font-size:11px;min-height:32px;padding:6px 9px}.support-root .support-older{font-size:11px;min-height:28px;padding:3px 10px;align-self:center}
@media(max-width:900px){.support-workspace{grid-template-columns:220px minmax(0,1fr)}}
@media(max-width:620px){.support-window{right:14px;bottom:76px;height:calc(100dvh - 94px)}.support-root .support-launcher{right:14px;bottom:14px}.support-root :is(input:not([type=checkbox]),select,textarea){font-size:16px}.support-root button{min-height:44px}.support-workspace{display:flex;flex-direction:column;height:auto;max-height:none;min-height:0}.support-queue{height:220px;border-right:0;border-bottom:1px solid var(--chat-border);flex:none}.support-inbox .support-conversation{height:620px;flex:none}.support-toolbar{gap:12px}.support-toolbar [data-inbox-count]{margin-left:0}.support-inbox .support-messages{min-height:180px}.support-staff-tools button{min-height:40px}.support-message{margin-right:18px}.support-message.mine{margin-left:18px}}

.support-root header{position:static;inset:auto;height:auto;min-height:0;width:auto;z-index:auto;background:transparent;float:none;transform:none}.support-root .support-widget-header{flex:none;min-height:58px}.support-root[data-auth="0"] .support-window{height:auto;max-height:calc(100dvh - 108px)}.support-root .support-guest p{margin:0 0 14px;font:14px/1.6 Arial,sans-serif;color:var(--chat-muted);text-align:left}

/* Keep public page article/header rules out of chat content. */
.support-root .support-message{display:block!important;width:auto;max-width:100%;position:static;float:none;white-space:normal;min-width:0;padding:10px 12px;margin-bottom:12px}
.support-root .support-message-meta{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:baseline;gap:3px 12px;font:11px/1.4 Arial,sans-serif;color:#aebcd0;margin:0 0 6px;width:100%}
.support-root .support-message-meta span{flex:1 1 130px;min-width:0;overflow-wrap:anywhere}.support-root .support-message-meta time{flex:0 0 auto;white-space:nowrap}
.support-root .support-message p{display:block!important;width:100%;white-space:pre-wrap;font:14px/1.55 Arial,sans-serif;text-align:left;margin:0;color:inherit}
.support-root .support-message.system{padding:8px 10px;border:1px dashed #344152;background:#141d28;text-align:left}.support-root .support-message.system p{font-size:12px}
.support-root .support-messages{min-height:0}.support-root .support-widget-header{flex:none;display:flex;align-items:center;justify-content:space-between;min-height:54px}
.support-root .support-window{height:min(740px,calc(100dvh - 105px));width:min(440px,calc(100vw - 28px))}
.support-root .support-thread-heading{align-items:flex-start;flex:none}.support-thread-heading strong{overflow-wrap:anywhere}.support-thread-heading span{white-space:nowrap;font-size:11px}
.support-root .support-info{font:12px/1.5 Arial,sans-serif;text-align:left;margin:0}.support-root .support-conversation{min-height:0}
.support-root label{display:block;font:12px/1.5 Arial,sans-serif;color:#c9d3e0;margin:0 0 8px}.support-root label input:not([type=checkbox]),.support-root label select,.support-root label textarea{display:block;width:100%;margin-top:4px}
.support-root .support-note{display:flex;align-items:flex-start;gap:8px}.support-root .support-note input{flex:none;margin-top:3px}
.support-root .support-compose{flex:none;overflow-y:auto;max-height:58vh}.support-root .support-compose-actions .support-attach{margin:0}
.support-root .support-case-nav{display:flex;gap:8px;padding:10px 14px;border-bottom:1px solid var(--chat-border);flex:none;align-items:center}.support-case-nav [data-connection]{margin-left:auto;font-size:10px;color:var(--chat-muted)}
.support-root .support-case-list{max-height:210px;overflow:auto;flex:none;border-bottom:1px solid var(--chat-border)}
.support-root .support-rules{font-size:12px;margin-bottom:10px}.support-root .support-rules p,.support-root .support-guidance p{white-space:pre-wrap;color:var(--chat-muted);font:12px/1.6 Arial,sans-serif;margin:8px 0}
.support-root summary{cursor:pointer;padding:8px 0;font-weight:bold}.support-root .support-guidance{padding:4px 18px;border-bottom:1px solid var(--chat-border)}
.support-root .support-restriction{color:#ffc3b6;background:#3b2630;padding:10px;margin:0 12px 8px;border-radius:6px}
.support-root .support-resolution{padding:14px 16px;overflow:auto;max-height:260px;border-top:1px solid var(--chat-border);background:#19251f}.support-resolution p{font:13px/1.5 Arial,sans-serif;color:inherit}.support-resolution [data-rating]{margin-top:12px}.support-resolution small{display:block;margin-top:6px}
.support-root .support-workspace{grid-template-columns:230px minmax(300px,1fr) 260px;height:740px;max-height:calc(100dvh - 250px);min-height:540px}
.support-root .support-context{overflow-y:auto;padding:14px;border-left:1px solid var(--chat-border);background:#101923;min-width:0}
.support-context h2{font-size:14px;margin:0 0 10px}.support-context p{font:12px/1.5 Arial,sans-serif;overflow-wrap:anywhere;color:#b5c3d5;margin:6px 0}.support-context a{display:block;margin:8px 0;color:var(--chat-gold);font-size:12px}.support-context details{border-top:1px solid var(--chat-border);margin-top:12px}.support-context form small{display:block;font-size:11px;color:var(--chat-muted);margin-bottom:10px}.support-context [data-action-feedback]{display:block;font-size:12px;margin-top:8px}.support-owner-actions{display:flex;gap:6px;flex-wrap:wrap;margin-top:12px}.support-event{padding:10px 0;border-bottom:1px solid var(--chat-border)}.support-event strong,.support-event small{font-size:10px}.support-event small{color:var(--chat-muted)}
.support-toolbar a{color:var(--chat-gold);font-size:12px}.support-root .support-toolbar label{display:flex;align-items:center;gap:7px;margin:0}.support-root .support-toolbar select{width:auto;margin:0}
.control-shell .main-content.support-settings{max-width:1100px}.support-settings-card{background:#111923;border:1px solid #303d4b;border-radius:10px;padding:18px;margin:16px 0}.support-settings-card h2{font-size:16px}.support-settings-card form{margin-top:12px}.support-settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 20px}.support-settings-grid p:has(textarea){grid-column:1/-1}.support-settings-card input:not([type=checkbox]),.support-settings-card textarea{width:100%}.support-settings-card p{font:13px/1.6 Arial,sans-serif;color:#b9c5d4}.support-settings-card .errorlist{color:#ffb6bf}.support-settings-log{max-height:320px;overflow:auto}.support-success{color:#8dd9b0}
@media(max-width:1200px){.support-root .support-workspace{grid-template-columns:210px minmax(0,1fr);height:auto;max-height:none}.support-root .support-context{grid-column:1/-1;border-top:1px solid var(--chat-border);max-height:420px}.support-inbox .support-conversation{height:620px}.support-root .support-queue{max-height:620px}}
@media(max-width:620px){.support-root .support-window{height:calc(100dvh - 92px);bottom:76px}.support-root .support-workspace{display:flex;min-height:0}.support-root .support-context{max-height:none;border-left:0}.support-root .support-queue{height:220px}.support-root .support-compose{max-height:55dvh}.support-root .support-case-nav{padding:8px}.support-root .support-case-nav button{font-size:12px}.support-settings-grid{grid-template-columns:1fr}.support-root .support-message-meta time{font-size:10px}.support-root .support-thread-heading{flex-wrap:wrap}.support-root .support-toolbar{gap:10px}}

.support-pager{display:flex;align-items:center;justify-content:center;gap:12px;padding:6px;flex:none}.support-pager span{font-size:11px;color:var(--chat-muted)}.support-root button:disabled{opacity:.5;cursor:not-allowed}

/* Conversation-first staff inbox. Case tools are revealed on demand. */
.control-shell .main-content.support-admin{max-width:1380px;padding-top:28px}
.support-inbox .support-workspace{position:relative;display:grid;grid-template-columns:250px minmax(0,1fr);height:calc(100dvh - 220px);max-height:780px;min-height:520px}
.support-inbox .support-chat-column{display:flex;flex-direction:column;min-width:0;min-height:0}
.support-inbox .support-conversation{height:auto;flex:1;min-height:0}
.support-inbox .support-case-tools{display:flex;align-items:center;gap:8px;padding:12px 18px;border-bottom:1px solid var(--chat-border);flex:none}
.support-inbox [data-details-toggle]{margin-left:auto}.support-inbox [data-accept]{background:var(--chat-gold);color:#171c22}
.support-inbox .support-context{position:absolute;right:0;top:0;bottom:0;width:min(340px,100%);max-height:none;z-index:5;box-shadow:-12px 0 36px #0005;border-left:1px solid var(--chat-border);padding:18px;overscroll-behavior:contain}
.support-detail-title{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.support-detail-title h2{margin:0}.support-detail-title button{font-size:20px}
.support-inbox .support-toolbar{padding:10px 16px;gap:16px;background:#121b26}
.support-options{position:relative;font-size:12px}.support-options>summary{padding:6px;font-weight:normal}.support-options>div{position:absolute;top:100%;left:0;width:300px;max-height:360px;overflow:auto;background:#172130;border:1px solid var(--chat-border);border-radius:8px;padding:14px;z-index:8;box-shadow:0 8px 24px #0006}.support-options p{white-space:pre-wrap;font-size:12px;color:var(--chat-muted)}
.support-inbox .support-compose{max-height:240px;padding:10px 18px;background:#101923}
.support-inbox [data-staff-compose]{display:flex;align-items:center;gap:18px;margin-bottom:8px}
.support-inbox [data-staff-compose]>.support-note{margin:0;font-size:11px}
.support-saved-replies{position:relative}.support-saved-replies>summary{font-size:12px;padding:0;font-weight:normal}.support-inbox .support-saved-replies[open]>label{position:absolute;bottom:100%;left:0;width:260px;background:#172130;padding:12px;border:1px solid var(--chat-border);border-radius:8px;z-index:3}
.support-inbox .support-compose textarea{min-height:58px;max-height:110px;resize:vertical}
.support-inbox .support-compose>small{display:none}
.support-inbox .support-receipt:empty{display:none}
.support-inbox .support-thread-heading{padding:18px 18px 6px}
.support-inbox .support-info{padding-left:18px;padding-right:18px}
.support-inbox .support-message{max-width:82%;margin-right:auto;padding:10px 14px}
.support-inbox .support-message.mine{margin-left:auto;margin-right:0}
.support-inbox .support-message.system{max-width:100%;font-size:11px;background:transparent}
.support-inbox .support-queue{max-height:none}
.support-inbox .support-thread strong{font-size:12px}.support-inbox .support-thread small{font-size:10px}
.support-inbox [data-action-feedback]:empty{display:none}
@media(max-width:1100px){.support-inbox .support-workspace{grid-template-columns:220px minmax(0,1fr)}}
@media(max-width:700px){.support-inbox .support-workspace{display:flex;flex-direction:column;height:820px;max-height:none;min-height:0}.support-inbox .support-queue{height:190px;flex:none}.support-inbox .support-chat-column{flex:1;min-height:0}.support-inbox .support-context{top:190px;width:min(340px,100%)}.support-inbox .support-case-tools{gap:6px;padding:8px;flex-wrap:wrap}.support-inbox .support-case-tools button{font-size:11px}.support-inbox .support-toolbar{gap:10px}.support-options>div{left:auto;right:0;width:260px}.support-inbox .support-message{max-width:94%}.support-inbox .support-compose{max-height:230px}.support-inbox [data-staff-compose]{gap:10px}}

.support-inbox .support-saved-replies[open]>label{position:static;max-width:240px;width:auto;margin:8px 0 0;padding:8px}.support-inbox [data-staff-compose]{align-items:flex-start}

/* Keep player conversations readable within the floating window. */
.support-widget .support-case-list{max-height:140px;overscroll-behavior:contain}
.support-widget .support-compose{padding:10px 14px}
.support-widget .support-compose textarea{min-height:52px;max-height:100px;resize:none}
.support-widget .support-compose>small{display:block;font:10px/1.4 Arial,sans-serif;text-align:left;margin-top:6px}
.support-widget .support-receipt{flex:none;text-align:right;padding:2px 14px;min-height:20px}
.support-widget .support-receipt:empty{display:none}
.support-widget .support-messages{flex:1 1 0;min-height:0}
.support-widget .support-message img{display:block;height:auto;max-height:180px}
.support-widget .support-thread-heading{padding-top:10px}
.support-widget .support-info{flex:none}